Javier Rivera

  • DESIGNER
  • SENIOR USER EXPERIENCE
  • BUSINESS PROCESS CONSULTANT

About Me

As a long time UX certified leader, I have extensive working experience in healthcare, pharmaceutical, and construction corporations. Currently residing  in Miami, FL, I am a consultant specializing in UX strategy, ServiceNow platform, SharePoint Design, content management, CMS systems, usability testing, and user research. For over 15 years, I have helped formulate UX solutions to international corporate businesses as well as clients across the nation. Born and raised in Mexico City, I hold my B.A. in Graphic Design & Communication from Universidad Autonoma Metropolitana and have more than 20+ years of experience. 

Let’s get to work!

My Skills

Graphic Design
100%
User Interface Design
100%
SharePoint Design
100%
Web Design Technologies
90%
UX DESIGN
100%
SERVICENOW UX DESIGN
100%
BUSINESS PROCESS CONSULTANT
92%

My Consulting

UI/UX DESIGN

BUSINESS PROCESS CONSULTANT

CORPORATE PORTALS

SERVICENOW UX DESIGN

SHAREPOINT DESIGN

BRANDING

Projects

Wireframes & Process

user experience design

SharePoint Design

sharepoint design, user experience design

Mobile

mobile, user experience design

ServiceNow UX Design

servicenow ux design, user experience design

User Experience Design

corporate portal, servicenow ux design, sharepoint design, user experience design

Resume

Education

September 1986 - January 1990

Graphic Design & CommunicationGraphic Design & Communication

Develop visual concepts by hand or use computer software to communicate ideas that inspire, inform, or captivate consumers.

Universidad Autonoma Metropolitana

2007 - 2008

UX CertificationUX Certification

Nielsen Norman Group

2018-2019

CoursesCourses

• Azure Enterprise Development • Cloud Architecture: Core Concepts • Data Visualization: Storytelling • Designing Growth Strategies • Developing Executive Presence •Leading Digital Transformation • Angular JS 1 • REST APIs • Managing International Projects • Marketing Analytics • Master Confident Presentations • React for Web Designers • Understanding Information Architecture • User Experience for Wearables • User Experience for Web Designers • UX Research for Agile Teams • Visual Communication for Business

Linkedin Learning

Experience

April 2017- February 2019

ServiceNowServiceNow

Consultant for corporate portal engagements providing UX and branding solutions in Service Portal and the ServiceNow Platform, providing usability solutions to wide variety of corporate culture and industries domestic and international.

Senior UI/UX Business Process Consultant

May 2016- April 2017

Sheridan HealthcareSheridan Healthcare

Consulting to design new companywide portal interface and architecture, create user journeys based on interviews, created wireframes, personas and user testing. Provide solutions to complex tasks and creative use of webparts, transform difficult technology problems to delightful interfaces.

Senior UX Designer/SharePoint Designer

June 2013- April 2016

Javier Rivera ConsultingJavier Rivera Consulting

Consulting design firm for Fortune 500 and government organizations on Portal and Web technologies, usability and branding projects, redesign and new media on both desktop and mobile. • Scynexis Laboratories, Designed and developed SharePoint company portal. • Crowley, redesigned SharePoint companywide portal and provided site architectural and user personas. • City of Tallahassee, redesigned internal portal, simplifying processes and optimizing forms for easy use. • Vitalz Technology redesigned Health Portal, used in hospitals for both patients and doctors.

Director

Testimonials

Daniel Waite

Strategic Program Director at ServiceNow

Javier and I worked closely over the past year on the FedEx Global Consolidation Program. I learned quickly to value his deep technical expertise and UI/UX acumen. Javier is a solid team player and brings great collaboration skills to the table which allowed us to work well in a team setting across multiple geographies and countries. We were faced with some significant user experience challenges on more than a few occasions. Javier is able to quickly cut through the noise, understand and handle complex issues, and think creatively on his toes. Javier is easy going and has a creative soul that brings out his personality and made it very enjoyable to work together. As a result, he earned my trust, respect, and friendship. I would relish any chance to work with him again in the future.

JD O'Connell

Sr. Manager, Americas Platform Services at ServiceNow

I have had the pleasure or working with Javier both as a teammate and as a manager and I can say he is a true professional in every sense of the word. He is passionately dedicated to his teams and his customers' success. His rare blend of skillsets allow him to quickly understand customers' processes across a variety of industries, distill what their pain points are, and deliver industry-leading user experience guidance and design. I can say without hesitation Javier is a top-level asset for any design team.

Rachel White

Director, Asia Pacific & Japan, Product Line Delivery | Customer Success | ServiceNow

I was fortunate to work with Javier at ServiceNow, his capability in his UX/UI design field was highly sought after globally by our customers. This, coupled with his commitment to delighting his cusotmers made him a pleasure to have on the team.

Kaushal Parikh

Head of IT- Asia Pacific, Middle East, Africa & Latin America & Head of IT, Global Consumer at Mundipharma

Javier is one of the best Creative person we have and i have had a chance to work with. He is a great Team member and an efficient Leader.Any project that he is involved in always has a creative aspect to it and all because of him. He ensures that the project completes on deadline or before and ensures it goes smoothly keeping each and every aspect in mind.It is a pleasure to work with such a creative professional like Javier.

Contact Me